Frequently Asked Questions


Can I receive social work CEs or other continuing education credits?

Yes, some courses offered by NCFA provide social work CEs. NCFA does not offer any other type of continuing education credit for our recorded courses at this time. Some live webinars offer NY Contact Hours. CE courses do not offer credit for NJ or NY state licensed social workers. New Jersey and New York do not recognize ASWB ACE continuing education provider level approval.


How do I receive a social work CE certificate for completing a course?

In order to receive continuing education credit, attendees must participate in the entirety of the recorded webinar training, have their attendance verified, complete a course evaluation and complete post-test with at least 80% correct. Upon completing these items, attendees will receive a link to their course CE certificate to the email address provided at registration. Attendees can also access certificates at any time by logging into their account.


Will the system save my video progress?

To progress in the course, each video module must be watched in its entirety, at one time. The system is unable to save partial video progress. If you leave the course before the video has been watched in its entirety, you will need to restart the video.


As a couple, can we complete a course together and both receive credit?

No. To receive credit, each person completing a course must register separately and complete the course individually. 


How do I redeem a webinar coupon code?

Redeem your coupon code at the bottom of the webinar payment screen. Click on the text “Got a coupon,” enter the coupon code, and click on the orange “Validate” button. Enter payment information, if applicable. Click on the orange “Checkout” button.



What are the system requirements for courses?

Operating Systems: Windows XP or higher, MacOS 9 or higher

Internet Browser: Google Chrome, Firefox 10 or higher, Safari 7 or higher

Internet connection: Cable, High-speed DSL, or any internet accessible medium


Other Questions? 

For questions, concerns or to request special accommodations, please contact us at ncfa@adoptioncouncil.org or 703-299-6633.